How can I access the Payroll by Nethris mobile app?
To access the app, your employer must use our Self-service solution. If this is the case, you will be provided with a user code, business code, and password. Download the app from Google Play for Android devices or Apple Store for Apple devices.
I am using the mobile app for the first time. What should I do?
You need to register to the Nethris Internet Suite to create a personalized password and select your security questions. You must also confirm your email address. You will then be able to log in to the mobile app with your user information.
I forgot my user code or business code. How can I retrieve them?
It is impossible retrieve your user information from the mobile app. From a computer, access the user code recovery page and enter the email address associated with your account. Your user information will be sent to you at this email address.
I forgot my password. How can I reset it?
It is impossible to do this directly from the mobile app. From a computer, go to the user login page, enter your user code and business code, then click on Continue. Next, click on I forgot my password. You will then need to re-enter your user code, your business code, and the three middle digits of your social insurance number for authentication purposes, and you will be prompted to create a new password.
I am trying to log in, but an error message indicates that my user code has been locked. What should I do?
For security purposes, your account is deactivated after three unsuccessful login attempts. You must contact your employer to unlock it from the Administration function (Administration > User Profile).
I am trying to log in, but an error message indicates that my user code has been deactivated. What should I do?
For reasons unknown to us, your user code has been deactivated by your employer. Please contact them.
I cannot access my pay slips or my tax slips on the mobile app. What should I do?
You must contact your employer to verify your access rights. It is possible that you were not granted access to your pay slips or tax slips in Self-service.
I am unable to open my pay slips or tax slips. What should I do?
First, make sure the Payroll by Nethris® mobile app and your mobile operating system are up-to-date and download the latest version if needed. If you have an Android device, make sure that you have an up-to-date PDF reader (such as Acrobat Reader) installed. Viewing a PDF on Apple devices does not require a PDF reader.
What devices support the mobile app?
The mobile application is compatible with iPhone® and iPad® (iOS 8.0 or later versions), and Android™ phones and tablets (4.4 or later versions).
Is my personal information protected?
How can I modify my password or my security questions?
Select the menu bar located on the left of your screen, select the Password tab and proceed with the modification. Note that this change will be synchronized with the Nethris Internet Suite. Your secret questions, however, can only be modified from the Nethris Internet Suite.
How can I check the status of a request submitted?
Select the menu bar on the left of your screen, select the My requests tab, and then the arrow to the right of All requests. Select the request category of your choice from the drop-down list so that it appears on the screen. A note will indicate if your request has been received, approved, or refused. You can also view requests according to status by selecting the arrow to the right of All statuses. To submit a request, your employer must use the HR Pro or Time Management solution as well as the Self-service solution.
Why can I not see my vacation bank?
Contact your employer to verify your access rights. It is possible that you were not granted access to your vacation bank.
Can I punch in/out using the mobile app?
The mobile punch function is currently not available, but it is a feature we are planning to implement in the future.
When will authentication be possible using Touch ID?
Our team is studying the various authentication methods that could simplify your life without compromising data security.
I can connect to the Nethris Internet Suite, but not to the Payroll by Nethris® mobile app. Why is that?
Your employer is probably a large business that uses an "IP" payroll solution, that is, a personalized solution adapted to their needs. For this reason, you cannot connect to the Payroll by Nethris® mobile app, designed solely for SMEs without a personalized service. Therefore, if you log on using https://ip.nethris.com on your computer, your must do the same on your mobile. Then, under your web browser options, select Add to the home screen, and personalize the name of the icon if needed.